SOHO SIGNATURE BOX
RETURN
Every SOHO box is prepared just for you.
Each arrangement is created fresh to order and thoughtfully prepared for a specific recipient. Because of the nature of fresh flowers, we’re unable to accept returns once a gift has been delivered.
Our goal is simple: if there's a genuine problem, we'll do everything we reasonably can to make it right.
If something isn't quite right, however, we're always here to help.
- Fresh Floral Products Every SOHO Signature Box is made specifically for your order using fresh flowers. For this reason, returned arrangements cannot be accepted or resold.
- If There's a Problem If your order arrives damaged, incorrect, or doesn't meet the quality you expected, please contact us within 24 hours of delivery. Whenever possible, include photographs so we can understand what happened and make it right.
- Our Promise If we determine that your order arrived with a quality issue or was affected during delivery, we'll work with you to find the best solution. Depending on the situation, this may include: A replacement arrangement Store credit A partial or full refund Every situation is reviewed individually, with fairness and care.
